We strive to offer the best customer service possible.
Have questions? Check out our Questions & Answers page. If you can't find the answer to your question or if you are experiencing any problems with our webiste, online store, or magazine, please let us know and we will be glad to help you.
Happy Quilting! - Liz and Marianne
We want you to receive each and every issue of Fons and Porter's Love of Quilting magazine.
If you have a problem with your subscription, such as a missing or damaged issue, need to change your address and mail preferences, or renew your subscription, please visit our Subscriber Services page or contact:
Fons & Porter's Love of Quilting Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
We want you to enjoy your time on our site and to discover all of our online goodies!
If you have any problems, concerns, or questions regarding our site, please email us.
Please ask for Web site Customer Service. The person who answers will help solve any problem you have. If you need further help, please click here to send us a message.
We want to make sure you are satisfied with your experience purchasing products from our online store - from the ordering process to the delivery of the final product.
If you have any problems, concerns, or questions regarding your order, or need to change your address, please call toll free: 1-866-729-9601 or 603-253-8731 (Int'l).
Please ask for Online Store Customer Service. The person who answers will help solve any problem you have. If you need further help, please click here to send us a message.
It has come to our attention that our subscribers are receiving marketing promotions including phone calls from individuals/companies regarding their subscriptions with New Track Media/Creative Crafts Group. These companies are sending renewal notifications (often 3-year renewals), subscription offers, and invoices and are very aggressive in asking for bank account numbers or credit card numbers.
We do not share our mailing list with these companies, nor do we ever intentionally fill orders from them or authorize them to sell New Track Media/Creative Crafts Group subscriptions in any way. We have no relationship with these companies and cannot guarantee subscriptions purchased from these companies will be sent to New Track Media/Creative Crafts Group. This is a problem throughout the magazine industry that negatively affects valued subscribers as well as both large and small publishers, as outlined in this article on MSNBC: http://redtape.msnbc.com/2006/01/beware_magazine.html.
Below please find a list of companies that are NOT authorized to sell subscriptions for or represent New Track Media/Creative Crafts Group in any way:
Associated Publishers Subscription Services
Business Subscriber Services
Choice Magazine, Inc.
Circulation Billing Services
Discount Readers Club
First Premier Subscribers
First Premier Subscriber Services
Global Data Services
Global Publication Services
Magazine Billing Services
Magazine Offer Agency
Magazine Payment Services
Magazine Processing Center
National Magazine Services, Inc.
Periodical Billing Services
Platinum Publishing Services, Lakeshore Publishing
Premier Subscriber Services
Publisher Discount Service
Publishers Billing Agency, Inc.
Publishers Billing Center
Publishers Billing Exchange, Inc.
Publishers Billing Services
Publishers Distribution Service
Publishers Payment Services
Publishers Periodical Service
Publishers Services Exchange
Rapid Magazine Collection
Readers Billing Services, Inc.
Readers Payment Service
Renewal Billing Associates
Renewal Billing Services
Rocky Mountain Readers Service
Subscription Billing, LLC
Subscription Renewal Service
United Magazine Services Inc.
To protect yourself against identity theft, do not disclose any bank account information or credit card information to these companies.
Please note that we do use some legitimate subscription services to sell our publications. However, these agencies will not ask for bank account or credit card information over the telephone. For more secure ordering, we encourage you to renew your subscription through our mailed renewal notices or online. Our mailed renewal notices always display the magazine logo and ask that payments be sent to our customer service center in Palm Coast, Florida.